Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.
Understand how to recognise discrimination, bullying and harassment in own workplace.
Explain how legislation and own employer define discrimination, bullying and harassment.
Explain own employer’s procedures for dealing with discrimination, bullying and harassment.
Be able to work effectively in a retail team.
Ask for help and information from colleagues when needed.
Respond to colleagues’ requests for help and information:
Offer help to colleagues when own workload allows and within the limits of own responsibility.
Explain how to resolve difficulties with colleagues in a polite and constructive way.
Identify the people who can provide advice if problems in working with colleagues cannot be resolved without help.
Follow organisational procedures for safeguarding own and others’ health and safety while at work.
Be able to improve own work performance in a retail team.
Explain the importance of being an effective learner at work.
Identify training needs to improve own work performance.
Agree own training programme, including action points and deadlines.
Explain the importance of asking for feedback on own work performance.
Request feedback on own work performance, including what is going well and what needs improving.
Evaluate own work performance against agreed training programme.