Promote a retail store’s credit card to customers in a retail environment

Overview

Framework:
RQF
Level:
Level 2
Unit No:
R/503/5712
Credits:
3
Guided learning hours:
12 hours

Assessment Guidance

Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.

Unit Learning Outcomes

1

Understand the importance of promoting a retail store’s credit card to both potential and existing holders of the card.

Assessment Criteria

  • 1.1

    Explain how the store can benefit from having customers who hold the store’s credit card.

  • 1.2

    Explain how the store can benefit from enhancing the retail experience of existing holders of the store’s credit card.

2

Be able to promote a retail store’s credit card to customers in a retail environment.

Assessment Criteria

  • 2.1

    Ask potentially eligible customers if they have a credit card with the store.

  • 2.2

    Promote the benefits of the retail store’s credit card to:

    • potential new customers
    • existing card holders

  • 2.3

    Comply with legal requirements to disclose to customers who express an interest in having the retail store’s credit card:

    • the costs involved
    • the repayment terms
    • the customer’s right to cancel the card

  • 2.4

    Address concerns customers may have about the retail store’s credit card, ensuring that:

    • any information provided is legally compliant
    • benefits of the retail store’s credit card are reinforced