Provide service to customers in a dressing room in a retail environment

Overview

Framework:
RQF
Level:
Level 2
Unit No:
Y/503/5713
Credits:
3
Guided learning hours:
16 hours

Assessment Guidance

Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.

Unit Learning Outcomes

1

Be able to use the dressing room facilities in a retail environment to create sales opportunities.

Assessment Criteria

  • 1.1

    Explain how to recognise customers on the sales floor who may be interested in trying on clothes.

  • 1.2

    Welcome customers politely when they approach the dressing room.

  • 1.3

    Tell customers how to get further help before leaving them to try on clothes.

  • 1.4

    Monitor the dressing room to ensure that customers are not kept waiting unduly to try on clothes.

  • 1.5

    Suggest to dressing room customers any matching items, accessories or promotional offers that may be of interest to them.

2

Be able to take measures to minimise stock loss while serving customers in a dressing room in a retail environment.

Assessment Criteria

  • 2.1

    Perform checks to ensure that the number of items of stock each customer takes into the dressing room does not exceed the organisation's allowance.

  • 2.2

    Control the number of items of stock taken into the dressing room in ways that attempt to maintain goodwill.

  • 2.3

    Perform checks to ensure that customers bring out of the dressing room all the items that were taken in.

  • 2.4

    Follow organisational procedures for reporting suspected or actual loss of stock from the dressing room.

3

Be able to keep dressing room facilities in a retail environment ready for customer use.

Assessment Criteria

  • 3.1

    perform checks before opening the dressing room for use to ensure that it:

    • meets organisational requirements
    • is free from obstructions

  • 3.2

    Maintain the dressing room in a state that meets organisational requirements when the dressing room is open for use.

4

Be able to process unsold merchandise in a dressing room in a retail environment.

Assessment Criteria

  • 4.1

    Place merchandise in the designated area in the dressing room when it cannot be immediately returned to the shop floor.

  • 4.2

    Make adjustments where necessary to ensure merchandise is in the required condition for display before it is returned to the shop floor.

  • 4.3

    Dispose of merchandise that is no longer of saleable quality in line with organisational procedures.