Help customers to choose delicatessen products in a retail environment

Overview

Framework:
RQF
Level:
Level 2
Unit No:
T/503/5718
Credits:
3
Guided learning hours:
15 hours

Assessment Guidance

Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.

Unit Learning Outcomes

1

Be able to find out what customers are looking for at the delicatessen counter.

Assessment Criteria

  • 1.1

    Communicate with customers at the delicatessen counter in ways that :

    • attempt to establish a rapport with them
    • find out what they are looking for
2

Be able to suggest delicatessen products that meet customer needs.

Assessment Criteria

  • 2.1

    Match delicatessen products as closely as possible to customers’ stated requirements, from the products available.

  • 2.2

    Suggest, politely, possible alternative portion sizes or products when customer requests for delicatessen products are impractical.

  • 2.3

    Provide customers with information about delicatessen products that is factually correct.

  • 2.4

    Explain the differences between delicatessen products in ways that attempt to help customers to choose the products that best meet their requirements.

  • 2.5

    Recommend associated or additional products to the customer at the delicatessen counter.