Working with People in Organisations

Know the practices that enhance good working relationships.

Reasons for organisational rules, procedures and etiquettes may include:

• everyone works to the same goals 
• ensures consistency in practice
• provides clear instructions to follow
• ensures a positive working environment
• promotes a positive culture to internal and external customers

Key legal requirements may include:

• providing access to buildings where reasonably possible
• no discrimination against someone on the grounds of their gender
• unlawful to discriminate against anyone on grounds of race, sexuality, colour, nationality or ethnic origin

Benefits of effective working relationships may include:

• efficient and effective workforce
• positive working environment
• loyalty amongst workers

Benefits of good communication may include:

• everyone working to the same goal
• avoidance of mix messages and work not being completed
• prevents power struggles

Assessment Criteria

• 1.1
  Explain the need for organisational rules, procedures and etiquettes.
  
• 1.2
  Describe key legal requirements in relation to discrimination legislation.
  
• 1.3
  Explain the benefits to an organisation of positive working relationships.
  
• 1.4
  Explain the benefits of good communication.
  

Know how to maintain security and confidentiality.

The importance of security and confidentiality may include:

• personal safety
• information is not shared with others who could use the data inappropriately
• legal requirement

Examples of own responsibilities in terms of confidentiality and security may include:

• legal requirement concerning health and safety at work
• know and follow organisational policies and procedures eg inappropriate sharing of IT password
• Learners must provide sufficient and valid evidence to achieve assessment criterion 2.3

Assessment Criteria

• 2.1
  Explain the importance of confidentiality of information and security in the workplace.
  
• 2.2
  Explain own responsibilities in terms of confidentiality and security.
  
• 2.3
  Follow procedures and protocols in relation to confidentiality of information and security.
  

Be able to work with others in the workplace.

Learners need to provide sufficient and valid evidence to achieve this outcome.

Assessment Criteria

• 3.1
  Work with others in the workplace showing respect for different abilities, backgrounds, customs, values and beliefs.
  
• 3.2
  Give clear instructions for straightforward tasks to familiar and unfamiliar people.
  
• 3.3
  Request support from appropriate people.
  
• 3.4
  Evaluate feedback from others to improve working practice.