Level 2
Unit No:
Guided learning hours:
8 hours

Assessment Guidance

Portfolio of Evidence.


The aim of this unit is to help learners understand how to maintain standards through learning from others and being more competent in providing a quality service.

Unit Learning Outcomes


Know how legislation, policies and procedures determine quality standards of work.

Ways quality standards link to legislation, policies and procedures may include:

  • provide a benchmark or measure to work to
  • provision can be assessed against standards
  • standards are usually part of a larger framework to raise quality of service
  • policies and procedures ensure workers follow the same rules and processes.

The impact of personal attitudes and behaviours in the work role may include: 

  • improved efficiency and effectiveness
  • positive and can-do attitude
  • positive culture within the work place
  • helps service users feel safe and valued.

Assessment Criteria

  • 1.1
    Identify how quality standards link to legislation, policy and procedures.
  • 1.2
    Describe how personal attitudes and behaviours in a work role impact on service quality.


Know the limits of own expertise and knowledge and when to refer to others.

Being competent may be defined as:

  • able to work to a required standard
  • having the necessary skills, ability and knowledge to do something successfully
  • appropriately qualified to do the task.

Examples of when to seek help from others may include:

  • do not understand the task
  • need help to move or position a service user
  • need clarification on what to do
  • being shown how to carry out a new procedure
  • concerned about malpractice.

Reasons for seeking help and reporting issues may include:

  • personal or service user safety is being compromised
  • suspect abuse
  • suspect unprofessional practice i.e. whistle blowing.

Benefits of learning from others may include:

  • they have more experience so can approach the task with confidence and skill
  • opportunity to observe good practice before attempting it yourself
  • opportunity to ask questions about the learning.

Assessment Criteria

  • 2.1
    Describe what is meant by being competent.
  • 2.2
    Identify examples of when to seek help from others.
  • 2.3
    State why it is important to seek help and report issues to others
  • 2.4
    Describe the benefits of learning from others.


Know how to use resources efficiently to support quality standards.

Importance of using and maintaining resources may include:

  • own and others health and safety
  • legal requirement
  • accidents or injuries may happen
  • organisation is held accountable.

Reasons for reporting resource issues may include:

  • responsibility of the employee and employer as part of health and safety legislation
  • gives notification to ensure the resource is no longer available for use, is fixed or has been replaced.

The efficient use of resources and their contribution to quality may include:

  • makes the care more comfortable for service users
  • prevents injury to the worker and possible loss of working time
  • making the process quicker.

Assessment Criteria

  • 3.1
    Describe the importance of using and maintaining resources properly.
  • 3.2
    State why it is necessary to report issues related to resources
  • 3.3
    Identify how efficient use of resources contributes to the quality of service.