Volunteering in Public Services

Overview

Framework:
RQF
Level:
Level 2
Unit No:
L/616/8401
Credits:
6
Guided learning hours:
30 hours

Assessment Guidance

Portfolio of Evidence

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Understand the benefits of volunteering in public services.
  • Benefits to the volunteer include: new skills, work experience, confidence, team working
  • Benefits to the public service include: raising funds, new ideas, extra help
  • Benefits to the wider community.

Assessment Criteria

  • 1.1
    Explain how volunteering benefits
    a) the volunteer
    b) the public service
    c) the wider community.
2 — Know about volunteering opportunities in public services.

Opportunities could include:Red Cross, Special constabulary, retained fire service, Reservists, St John Ambulance, Cadet forces, mountain rescue, charities.

Assessment Criteria

  • 2.1
    Describe different types of volunteering opportunities within public services (e.g. with different levels of commitment, amount of responsibility, types of task, for different services).
3 — Know what they can offer as a volunteer in public services.
  • Strengths, skills and knowledge could include: communication, commitment, reliability, confidence, cheerful, confidentiality, teamwork, computer skills, cooking.

Assessment Criteria

  • 3.1
    Describe the strengths, skills, knowledge and experience they have which may be useful in a public services volunteering role.
  • 3.2
    Describe ways in which they could use their strengths, skills, knowledge and experience in one or more volunteering situations.
4 — Be able to carry out own role as a volunteer in public services.

Assessment Criteria

  • 4.1
    Carry out own responsibilities as a volunteer to an agreed standard.
  • 4.2
    Work in a way that is consistent with relevant guidelines or legislation (e.g. for health and safety, for equality and diversity or to maintain confidentiality).
  • 4.3
    Work within the boundaries of own role, referring matters to and seeking help from appropriate others, when necessary.
5 — Be able to evaluate own performance as a volunteer in public services.

Assessment Criteria

  • 5.1
    Use own self-evaluation and feedback from others to describe strengths and weaknesses of own performance as a volunteer in public services.
  • 5.2
    Outline the contribution they made through working as a volunteer.
  • 5.3
    Explain the skills they used to fulfil their volunteering role effectively.
  • 5.4
    Describe further learning and skills development needed to improve own performance as a volunteer.