Volunteering in Public Services

Overview

Framework:
RQF
Level:
Level 2
Unit No:
L/616/8401
Credits:
6
Guided learning hours:
30 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Understand the benefits of volunteering in public services.

  • Benefits to the volunteer include: new skills, work experience, confidence, team working
  • Benefits to the public service include: raising funds, new ideas, extra help
  • Benefits to the wider community.

Assessment Criteria

  • 1.1
    Explain how volunteering benefits
    a) the volunteer
    b) the public service
    c) the wider community.
2

Know about volunteering opportunities in public services.

Opportunities could include:Red Cross, Special constabulary, retained fire service, Reservists, St John Ambulance, Cadet forces, mountain rescue, charities.

Assessment Criteria

  • 2.1
    Describe different types of volunteering opportunities within public services (e.g. with different levels of commitment, amount of responsibility, types of task, for different services).
3

Know what they can offer as a volunteer in public services.

  • Strengths, skills and knowledge could include: communication, commitment, reliability, confidence, cheerful, confidentiality, teamwork, computer skills, cooking.

Assessment Criteria

  • 3.1
    Describe the strengths, skills, knowledge and experience they have which may be useful in a public services volunteering role.
  • 3.2
    Describe ways in which they could use their strengths, skills, knowledge and experience in one or more volunteering situations.
4

Be able to carry out own role as a volunteer in public services.

Assessment Criteria

  • 4.1
    Carry out own responsibilities as a volunteer to an agreed standard.
  • 4.2
    Work in a way that is consistent with relevant guidelines or legislation (e.g. for health and safety, for equality and diversity or to maintain confidentiality).
  • 4.3
    Work within the boundaries of own role, referring matters to and seeking help from appropriate others, when necessary.
5

Be able to evaluate own performance as a volunteer in public services.

Assessment Criteria

  • 5.1
    Use own self-evaluation and feedback from others to describe strengths and weaknesses of own performance as a volunteer in public services.
  • 5.2
    Outline the contribution they made through working as a volunteer.
  • 5.3
    Explain the skills they used to fulfil their volunteering role effectively.
  • 5.4
    Describe further learning and skills development needed to improve own performance as a volunteer.