Understanding Airline and Airport Operations

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Unit Learning Outcomes

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1 — Know about employment opportunities within an airport.

Assessment Criteria

• 1.1
  Describe the main jobs within a large airport.
• 1.2
  Describe the main personal qualities and qualifications needed for selected contrasting jobs.

2 — Understand the customer check-in procedure at a large airport.

Assessment Criteria

• 2.1
  Describe the main stages in the standard check-in procedure with reference to the staff involved at each stage.
• 2.2
  Explain why particular groups of passengers may be exempt from all or part of this procedure.

3 — Understand the role and function of Customs and Immigration services at an airport.

Assessment Criteria

• 3.1
  Describe the key functions of the Customs and Excise Service at an airport.
• 3.2
  Describe the key functions of the Immigration Service at an airport.
• 3.3
  Explain why these services are important.

4 — Understand why security is important within an airport.

Assessment Criteria

• 4.1
  Explain the main ways in which security is maintained at a large airport.
• 4.2
  Explain, with examples, the consequences of inadequate security arrangements.