Deal with Travel and Tourism Emergencies

Overview

Framework:
RQF
Level:
Level 2
Unit No:
T/615/7909
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

Portfolio of Evidence.

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Know the type of emergencies that travel and tourism organisations must be prepared for.

Assessment Criteria

  • 1.1
    Explain different types of emergencies that travel and tourism organisations must be prepared for, giving recent examples.
2 — Understand the need for effective responses to problems and emergencies

Assessment Criteria

  • 2.1
    Explain why prompt help for those affected is important.
  • 2.2
    Explain why excellent and on-going communication with customers and others affected is important to the organisation.
3 — Know the emergency procedures of a travel and tourism organisation.

Assessment Criteria

  • 3.1
    Explain the policies and procedures of one organisation for dealing with emergencies.
  • 3.2
    Identify the role of those employees responsible in emergency situations.
  • 3.3
    Describe specific actions that can be taken to handle different emergency situations.
  • 3.4
    Explain the importance of managing the media.