Deal with Travel and Tourism Emergencies

Overview

Framework:
RQF
Level:
Level 2
Unit No:
T/615/7909
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

Portfolio of Evidence.

Unit Learning Outcomes

1

Know the type of emergencies that travel and tourism organisations must be prepared for.

Assessment Criteria

  • 1.1
    Explain different types of emergencies that travel and tourism organisations must be prepared for, giving recent examples.
2

Understand the need for effective responses to problems and emergencies

Assessment Criteria

  • 2.1
    Explain why prompt help for those affected is important.
  • 2.2
    Explain why excellent and on-going communication with customers and others affected is important to the organisation.
3

Know the emergency procedures of a travel and tourism organisation.

Assessment Criteria

  • 3.1
    Explain the policies and procedures of one organisation for dealing with emergencies.
  • 3.2
    Identify the role of those employees responsible in emergency situations.
  • 3.3
    Describe specific actions that can be taken to handle different emergency situations.
  • 3.4
    Explain the importance of managing the media.