The Role of Overseas Resort Representatives

Overview

Framework:
RQF
Level:
Level 2
Unit No:
A/615/7961
Credits:
2
Guided learning hours:
16 hours

Assessment Guidance

Portfolio of Evidence

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Know about the job roles of overseas resort representatives.

Assessment Criteria

  • 1.1

    Describe the key roles and responsibilities of overseas resort representatives.

  • 1.2

    Describe the terms of employment and working conditions of overseas staff.

2 — Understand the skills and personal qualities needed to work as an overseas resort representative.

Assessment Criteria

  • 2.1

    Describe the importance of teamwork to a successful resort team.

  • 2.2

    Using examples, explain why tour operators require resort representatives to have exceptional customer service skills.

  • 2.3

    Outline the personal qualities and attributes needed to be a successful resort representative.

  • 2.4
    Explain the importance of creating a good impression at a welcome meeting.