The Role of Overseas Resort Representatives

Overview

Framework:
RQF
Level:
Level 1
Unit No:
A/615/7961
Credits:
2
Guided learning hours:
16 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Know about the job roles of overseas resort representatives.

Assessment Criteria

  • 1.1

    Describe the key roles and responsibilities of overseas resort representatives.

  • 1.2

    Describe the terms of employment and working conditions of overseas staff.

2

Understand the skills and personal qualities needed to work as an overseas resort representative.

Assessment Criteria

  • 2.1

    Describe the importance of teamwork to a successful resort team.

  • 2.2

    Using examples, explain why tour operators require resort representatives to have exceptional customer service skills.

  • 2.3

    Outline the personal qualities and attributes needed to be a successful resort representative.

  • 2.4
    Explain the importance of creating a good impression at a welcome meeting.