We charge an administration fee of £25 per learner or £50 per cohort if we are required to undertake extra administrative work to correct errors made in registering or administering your learners, such as registering incorrect names or removing incorrect achievements following a maladministration claim.
We will also charge this fee if you request that we undertake administrative work on your behalf which our systems enable you to complete yourself, such as generating RACs, selecting units on a cohort or changing the date of an external assessment.
The per-learner charge applies when the work must be carried out on individual learner records. The cohort charge applies when the work can be applied at a cohort level. This means there may be cases where we need to levy a per-learner charge rather than a cohort charge if every learner in a cohort requires amending.
We do not charge for support and guidance to help you use our systems.