Hairdressing: Introduction to Working Relationships

Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
F/504/9346
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

This unit should be delivered in accordance with the Habia Sector Qualification Strategy and reference to the National Occupational Standards.

Unit Learning Outcomes

1

Be able to assist at reception.

Assessment Criteria

  • 1.1
    Receive clients courteously and make them feel welcome.
  • 1.2
    Notify appropriate member of staff of client's arrival.
  • 1.3
    Direct client to correct area of establishment.
  • 1.4
    Pass messages correctly and promptly to a relevant person.
2

Be able to liaise with clients.

Assessment Criteria

  • 2.1
    Communicate non-verbally with clients positively and responsively.
  • 2.2
    Respond to requests from clients courteously.
3

Be able to liaise with colleagues.

Assessment Criteria

  • 3.1
    Respond to requests from colleagues courteously.
  • 3.2
    Request assistance courteously.
  • 3.3
    Give assistance courteously.