Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
A/505/8790
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

n/a

Unit Learning Outcomes

1

Be able to answer telephone calls in an office environment.

Assessment Criteria

  • 1.2
    Give examples of:
    a) greetings to use when answering calls
    b) how to close telephone calls.
  • 1.3
    Answer a telephone call.
  • 1.4
    Identify when calls should be passed on to colleagues.
  • 1.5
    Take a message for a colleague.

2

Be able to make telephone calls in an office environment.

Assessment Criteria

  • 2.2
    Give two examples of how to find names and telephone numbers.
  • 2.3
    Show how to make a telephone call and ask for specific information.

3

Be able to use a photocopier in an office environment.

Assessment Criteria

  • 3.1
    Show how to:
    a) load paper
    b) make single copies
    c) make multiple copies.
  • 3.2
    Give an example of a problem that can happen with a photocopier.
  • 3.3
    Give an example of how to fix the problem.