Understanding Business Communication

Overview

Framework:
RQF
Level:
Level 1
Unit No:
Y/505/4200
Credits:
3
Guided learning hours:
27 hours

Assessment Guidance

NA

Unit Learning Outcomes

1

Know about forms of communication.

Assessment Criteria

  • 1.1
    Identify forms of communication which take place in an average business day.
2

Understand the advantages and disadvantages in the choice of communication.

Assessment Criteria

  • 2.1
    Identify how to choose the right communication method.
3

Understand effective communication.

Assessment Criteria

  • 3.1
    Identify effective and ineffective communication.
4

Understand behaviours within a team.

Assessment Criteria

  • 4.1
    Identify individual and group behaviours in a team.
5

Understand the benefits of an effective communication strategy.

Assessment Criteria

  • 5.1
    Outline the measureable benefits of effective communication.