Communication in the Workplace

Overview

Framework:
RQF
Level:
Level 2
Unit No:
R/504/7519
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Understand the lines of communication within own organisation.

Assessment Criteria

  • 1.1
    Describe the structure of own organisation.
  • 1.2
    Describe how information is gathered and circulated within own organisation.
2

Understand the need to communicate effectively with others in the workplace.

Assessment Criteria

  • 2.1
    Explain reasons for communicating effectively with others in the workplace.
  • 2.2
    Describe implications of poor communication with colleagues.
3

Know how to communicate with others about tasks in the workplace.

Assessment Criteria

  • 3.1
    Describe different tasks carried out by colleagues in own organisation.
  • 3.2
    Describe the features of clear instructions.
  • 3.3
    Describe how to provide feedback to others.
  • 3.4
    Describe how to respond to feedback.
4

Understand how conflict is dealt with in own organisation.

Assessment Criteria

  • 4.1
    Describe own organisation's policy for managing conflict in the workplace.
  • 4.2
    Describe communication techniques that can be used to help resolve conflict in an organisation.