Managing Personal Relationships

Overview

Framework:
RQF
Level:
Level 2
Unit No:
H/504/8626
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Understand the role of power in relationships.

Assessment Criteria

  • 1.1
    Describe different types of behaviour in power relationships.
  • 1.2
    Describe the difference between positional and personal power.
  • 1.3
    Describe the contexts in which positional and personal power might be used when leading others.
2

Understand the benefits and difficulties of giving and receiving support.

Assessment Criteria

  • 2.1
    Describe a range of benefits of giving and receiving support.
  • 2.2
    Describe a range of difficulties of giving and receiving support.
3

Understand the key behaviours that contribute to good teamwork.

Assessment Criteria

  • 3.1
    Describe key characteristics of good teamwork.
  • 3.2
    Describe behaviours that contribute to good teamwork.
4

Understand how conflicts can develop.

Assessment Criteria

  • 4.1
    Describe the different stages in the development of a conflict.
  • 4.2
    Describe points of escalation.
  • 4.3
    Describe points of possible intervention and the form the intervention might take.
5

Be able to use listening skills in a conflict situation.

Assessment Criteria

  • 5.1
    Use a range of active listening techniques whilst listening in a conflict situation.
  • 5.2
    Describe the importance of active listening.
6

Understand the concept of impartiality.

Assessment Criteria

  • 6.1
    Describe the concept of impartiality.
  • 6.2
    Describe examples of when impartiality may be important when leading others.