Understanding the Use of Technology in Travel and Tourism

Overview

Framework:
RQF
Level:
Level 2
Unit No:
T/504/9599
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

n/a

Unit Learning Outcomes

1

Understand the importance of technology in meeting service levels and customer expectations in the travel and tourism industry.

Assessment Criteria

  • 1.1
    Explain how technology is used in the travel and tourism industry to meet service levels and customer expectations.
  • 1.2
    Explain the consequences of inadequate technological resourcing on the standard of customer service.
  • 1.3
    Explain how technology aids communication a) internally within an organisation; b) with other organisations; c) with customers.
2

Know the major General Distribution Systems (GDS) available in the UK.

Assessment Criteria

  • 2.1
    Identify the major GDS in the UK.
  • 2.2
    Describe how the main GDS are used within the travel and tourism industry.
3

Understand the use of Central Reservation Systems.

Assessment Criteria

  • 3.1
    Explain how to use CRS to request information and make customer reservations.
  • 3.2
    Explain the security measures that are essential for the use of CRS.