Communication skills for work

Overview

Framework:
RQF
Level:
Level 1
Unit No:
A/617/4081
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

The focus of the assessment for this unit is on communication skills. However, it is expected that the underpinning teaching and learning will help develop learners’ understanding of

• the importance of effective communication in the workplace
• the different types of communication methods used at work.

Aim

To develop learners’ communication skills in a way that will support their effectiveness at work

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Use written communication in a work context.

Assessment Criteria

  • 1.1

    Produce documents of different types and for different purposes that are clearly and accurately presented.

  • 1.2

    Use text, images and/or graphics in written documents.

2 — Use oral communication in a work context.

Assessment Criteria

  • 2.2

    Communicate work-related information to a group.