Communication skills for work

Overview

Framework:
RQF
Level:
Level 1
Unit No:
A/617/4081
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

The focus of the assessment for this unit is on communication skills. However, it is expected that the underpinning teaching and learning will help develop learners’ understanding of

• the importance of effective communication in the workplace
• the different types of communication methods used at work.

Aim

To develop learners’ communication skills in a way that will support their effectiveness at work

Unit Learning Outcomes

1

Use written communication in a work context.

Assessment Criteria

  • 1.1

    Produce documents of different types and for different purposes that are clearly and accurately presented.

  • 1.2

    Use text, images and/or graphics in written documents.

  • 1.3

    Use given software to present written communication.

    1.3: Software, for example:

    • Microsoft Word
    • Google Docs 
2

Use oral communication in a work context.

Assessment Criteria

  • 2.1

    Communicate clearly in different situations using appropriate language and tone.

    2.1: Different situations, for example:

    • speak clearly and confidently in work situations
    • adjust tone and language for the audience
    • avoid jargon and use simple, understandable language
  • 2.2

    Communicate work-related information to a group.

  • 2.3

    Engage in conversations with colleagues, showing respect for others.

    2.3: Showing respect, for example:

    • actively listen during discussions and respond politely
    • show respect by considering others' opinions and avoiding interruptions
    • use positive body language, such as eye contact and nodding
    • show awareness of how cultural differences can affect how conversations are conducted
  • 2.4

    Give clear and accurate answers to questions and queries from others.

    2.4: Clear and accurate answers to questions and queries, for example:

    • listen carefully to the question or query before responding
    • provide relevant and concise answers, ensuring accuracy
    • ask for clarification if unsure about the question and confirm understanding