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Overview

Framework:
RQF
Level:
Level 1
Unit No:
A/617/4081
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

The focus of the assessment for this unit is on communication skills. However, it is expected that the underpinning teaching and learning will help develop learners’ understanding of

• the importance of effective communication in the workplace
• the different types of communication methods used at work.

Aim

To develop learners’ communication skills in a way that will support their effectiveness at work

Unit Learning Outcomes

1

Use written communication in a work context.

Assessment Criteria

  • 1.1

    Produce documents of different types and for different purposes that are clearly and accurately presented.

  • 1.2

    Use text, images and/or graphics in written documents.

  • 1.3

    Use given software to present written communication.


2

Use oral communication in a work context.

Assessment Criteria

  • 2.1

    Communicate clearly in different situations using appropriate language and tone.

  • 2.2

    Communicate work-related information to a group.

  • 2.3

    Engage in conversations with colleagues, showing respect for others.

  • 2.4

    Give clear and accurate answers to questions and queries from others.