Working in Business and Retail

Overview

Framework:
RQF
Level:
Level 1
Unit No:
H/618/3440
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

Portfolio of Evidence

Aim

Before considering a career in business administration and retail it is important that the learner knows the potential job roles, career pathways and skills they need to succeed. The aim of this unit is to give learners time to research job opportunities in each sector, identify the skills and knowledge they will need for specific job roles and then plan how they are going to achieve their ambitions in this area of work.

Unit Learning Outcomes

1

Know about job opportunities in business and retail.

Assessment Criteria

  • 1.1

    Identify key job roles in different organisations within business and retail.

    1.1: Key job roles, for example:

    • business administration roles (for example, administrative assistant, receptionist, office manager, data entry clerk, personal assistant)
    • retail roles (for example, sales assistant, store manager, customer service assistant, stockroom assistant, cashier)
    • online roles (for example, data entry clerk, virtual customer service assistant, order processing)
    • examples of organisations (for example, offices, supermarkets, department stores, small businesses, e-commerce companies)

  • 1.2

    Describe the job roles in one functional area of business and one functional area of retail.

2

Know about working practices within business and retail.

Assessment Criteria

  • 2.1

    Describe working practices within a specific setting in business administration. 

    2.1: Working practices within a specific setting in business administration, for example:

    • regular working hours
    • use of office equipment (for example, computers, telephones)
    • teamwork
    • effective communication
    • adherence to confidentiality policies
  • 2.2

    Describe working practices within a specific setting in retail.

    2.2: Working practices within a specific setting in retail, for example:

    • shift work
    • interacting with customers
    • following health and safety rules
    • maintaining product displays
    • using tills
    • handling stock replenishment

3

Know about the qualifications and skills needed for jobs in business and retail.

Assessment Criteria

  • 3.1

    Describe the skills needed to work effectively within business and retail.

    3.1: Skills needed, for example:

    1. business administration

    • organisation
    • attention to detail
    • time management
    • communication
    • IT proficience

    2. retail

    • customer service
    • teamwork
    • handling money
    • flexibility
    • problem-solving
    • product knowledge

  • 3.2

    Identify the qualifications needed to work in business and retail.

4

Be able to plan the early stages of a career within business or retail.

Assessment Criteria

  • 4.1

    Identify job roles which meet personal career ambitions in business administration and/or retail.

  • 4.2

    Identify own existing relevant skills and relevant ideas for development.

  • 4.3

    Identify further learning, including qualifications where required, needed to progress in the sector.