Before considering a career in business administration and retail it is important that the learner knows the potential job roles, career pathways and skills they need to succeed. The aim of this unit is to give learners time to research job opportunities in each sector, identify the skills and knowledge they will need for specific job roles and then plan how they are going to achieve their ambitions in this area of work.
For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.
Unit Learning Outcomes
To view the assessment criteria and any additional content, please expand the relevant learning outcome below.
1 — Know about job opportunities in business and retail.
Assessment Criteria
1.1: Key job roles, for example:
business administration roles (for example, administrative assistant, receptionist, office manager, data entry clerk, personal assistant)
retail roles (for example, sales assistant, store manager, customer service assistant, stockroom assistant, cashier)
online roles (for example, data entry clerk, virtual customer service assistant, order processing)
examples of organisations (for example, offices, supermarkets, department stores, small businesses, e-commerce companies)
1.2
Describe the job roles in one functional area of business and one functional area of retail.
2 — Know about working practices within business and retail.
Assessment Criteria
2.1: Working practices within a specific setting in business administration, for example:
regular working hours
use of office equipment (for example, computers, telephones)
teamwork
effective communication
adherence to confidentiality policies
2.2: Working practices within a specific setting in retail, for example:
shift work
interacting with customers
following health and safety rules
maintaining product displays
using tills
handling stock replenishment
3 — Know about the qualifications and skills needed for jobs in business and retail.
Assessment Criteria
3.1: Skills needed, for example:
1. business administration
organisation
attention to detail
time management
communication
IT proficience
2. retail
customer service
teamwork
handling money
flexibility
problem-solving
product knowledge
3.2
Identify the qualifications needed to work in business and retail.
4 — Be able to plan the early stages of a career within business or retail.
Assessment Criteria
4.1
Identify job roles which meet personal career ambitions in business administration and/or retail.
4.2
Identify own existing relevant skills and relevant ideas for development.
4.3
Identify further learning, including qualifications where required, needed to progress in the sector.