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Professional Development


Level 1
Unit No:
Guided learning hours:
24 hours


This unit will develop learners' word processing skills so they are able to produce a range of standard documents with a professional presentation. They will produce different types of documents e.g. letters, memos and reports and will also learn that an integral part of document production is the ability to review and adjust content and presentation, using a combination of in-built tools such as spelling and grammar checkers, and by using manual techniques, such as proofreading and visually checking professional presentation.

Unit Learning Outcomes


Be able to edit, format and arrange information in word processed documents for specific purposes.

Learners should recognise the requirements of the document and select and use the most efficient tools and techniques to meet purpose.

Documents should have a clear purpose and occupy at least 2 pages so that learners can apply a good range of skills, examples include, CV, covering letter, news article, formal report, questionnaire etc.

AC 1.1:

  • Blank document, report, letter, invoice, agenda, memo, online template, custom template.

AC 1.2:

  • Edit: select, copy, cut, paste, undo, redo, find and replace, insert, delete size, crop, position.
  • Format: font size, font style, colour, bold, underline, italic, subscript, superscript, change case, special characters and symbols, alignment, bullets, numbering, line space, borders, shading, tabs, indents, hyphenation, format painter.

AC 1.3:

  • Organise information from a range of sources: mail merge letters and address labels, insert merge data fields, print merge outputs, insert charts created in spreadsheet software, insert images, insert, size, position, wrap, order, group, copy, paste, links, layout, house style.

AC 1.4:

  • Save and retrieve documents in line with local guidelines and conventions where available: save, save as, save as, search, open, print, share, export, close, version control, file size, My Documents, local storage/external storage devices (hard drive, USB), remote storage (Dropbox, Google Drive).

Assessment Criteria

  • 1.1

    Use appropriate templates to create a variety of documents.

  • 1.2

    Use editing and formatting tools to enhance document content.

  • 1.3

    Arrange information in documents from a range of sources.

  • 1.4

    Save and retrieve documents using local and remote storage methods.


Be able to modify style and layout to enhance document presentation.

AC 2.1:

  • Heading styles, change existing styles to a heading, word, line, paragraph or section.

AC 2.2:

  • Page and section breaks, paper size and type, page orientation, margins, page numbering, header and footer, arrange text in two columns, adjust page setup for printing, house style, heading styles.

AC 2.3:

  • Create table, insert and delete rows and columns, insert and edit data, adjust row height and column width, merge and split cells, add borders and shading.

AC 2.4:

  • Graphics: images, photographs, resize (maintain aspect ratio), crop, position, rotate, add border, drawing tools to add text boxes linking text flow.

Assessment Criteria

  • 2.1

    Apply appropriate styles to text.

  • 2.2

    Use appropriate page and section layouts.

  • 2.3

    Insert and modify tables.

  • 2.4

    Insert and edit graphics.


Be able to proof and print documents.

AC 3.1:

  • Accuracy: spell check, grammar check, manual techniques (proof reading/peer review).
  • Consistency: font style and size, page layout, margins, space, line and page breaks, figures, times, dates, measurements, punctuation.

AC 3.2:

  • Formats: portrait/landscape, two-page, four-page document, double-sided, newspaper style, etc.

Assessment Criteria

  • 3.1

    Use tools to check documents for accuracy and consistency, making changes where necessary.

  • 3.2

    Print a variety of documents in appropriate formats.