Know that different types of communication are used in different workplace situations.
Additional details
Different types of communication used in the workplace may include electronic messaging, formal written documentation, meetings, presentations etc. The way in which communication methods are used will depend on the formality of the message and the prospective reader e.g. colleague, customer, government department.
Assessment Criteria
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2.1
Describe some commonly-used types of workplace communication, oral and written.
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2.2
Identify some of the factors that influence the type of communication used (e.g. the level of formality needed).