Welcoming Visitors

Be able to welcome visitors in a positive way.

Additional details

Learners can begin this outcome by identifying different types of visitors that may visit the work place e.g. customers, clients, suppliers, delivery people. They can then consider how they would welcome visitors and establish the purpose of the visit e.g. appropriate tone, language, body language, questions to ask, identification. The learner also needs to understand basic organisational procedures for receiving visitors e.g. issuing a security badge, contacting the person they have come to visit, checking bags for security purposes.

Routine questions may include:

• if the person they have come to visit is available
• where different facilities are e.g. toilet, refreshments
• what they should do while waiting on the person

The learner should also consider how they can make the visitor feel welcome e.g. offering them a seat or refreshments, talking with them while they wait, keeping

Assessment Criteria

• 1.1
  Welcome visitors and establish the purpose for their visit.
• 1.2
  Follow organisational procedures for receiving visitors.
• 1.3
  Answer routine questions.
• 1.4
  Make visitors feel welcome during any period of waiting.
• 1.5
  Use appropriate tone and language, including body language, when dealing with visitors.

Know why it is important to an organisation that visitors are made welcome.

Additional details

The benefits to an organisation may include:

• creating a positive impression of the company
• a positive meeting
• visitors sharing their experiences to other potential customers
• increased future business

Assessment Criteria

• 2.1
  State how treating visitors politely and in a positive way benefits the organisation.