Portfolio of Evidence
Learners will demonstrate their ability to welcome visitors appropriately through practical activities. They will also learn the benefits of welcoming visitors appropriately.
Unit Learning Outcomes
Be able to welcome visitors in a positive way.
Learners can begin this outcome by identifying different types of visitors that may visit the work place e.g. customers, clients, suppliers, delivery people. They can then consider how they would welcome visitors and establish the purpose of the visit e.g. appropriate tone, language, body language, questions to ask, identification. The learner also needs to understand basic organisational procedures for receiving visitors e.g. issuing a security badge, contacting the person they have come to visit, checking bags for security purposes.
Routine questions may include:
- if the person they have come to visit is available
- where different facilities are e.g. toilet, refreshments
- what they should do while waiting on the person
The learner should also consider how they can make the visitor feel welcome e.g. offering them a seat or refreshments, talking with them while they wait, keeping
1.1Welcome visitors and establish the purpose for their visit.
1.2Follow organisational procedures for receiving visitors.
1.3Answer routine questions.
1.4Make visitors feel welcome during any period of waiting.
1.5Use appropriate tone and language, including body language, when dealing with visitors.
Know why it is important to an organisation that visitors are made welcome.
The benefits to an organisation may include:
- creating a positive impression of the company
- a positive meeting
- visitors sharing their experiences to other potential customers
- increased future business
2.1State how treating visitors politely and in a positive way benefits the organisation.