Overview

Framework:
RQF
Level:
Level 1
Unit No:
R/502/5780
Credits:
2
Guided learning hours:
15 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Know the key employment rights and responsibilities of employees and the employer

Assessment Criteria

  • 1.1
    State the purpose of a contract of employment
  • 1.2
    List the main content typically included in a contract of employment
  • 1.3
    Outline the actions which can be taken by the individual and the employer if either party fails to keep to the terms of the contract of employment
  • 1.4
    Identify the legislation which protects individuals from harassment and discrimination

2

Know the characteristics of effective team working in retail business

Assessment Criteria

  • 2.1
    State the benefits to individual employees and to the retail business as a whole of working in teams
  • 2.2
    Identify different roles and levels of responsibility within retail teams
  • 2.3
    List the typical characteristics of effective and ineffective teams
  • 2.4
    List different techniques for communicating effectively within a team

3

Understand a range of activities for improving own skills and performance

Assessment Criteria

  • 3.1
    State the benefits to the retail business of improving employees’ skills and performance
  • 3.2
    State why it is important for employees to identify own strengths and development needs
  • 3.3
    List the different methods for reviewing and improving the performance and skills of individual employees