Ways of Working in Care Settings

Overview

Framework:
RQF
Level:
Level 3
Unit No:
M/650/2109
Credits:
3
Guided learning hours:
20 hours

Assessment Guidance

Delegated healthcare tasks: A delegated healthcare task is a health intervention
or activity usually of a clinical nature, that a registered healthcare professional
delegates to a paid care worker. It is recognised that not all care and support
workers will have healthcare tasks delegated to them. However, it is important
learners develop an understanding of what these are and the requirements around
them. This is help prepare learners for potential delegated responsibility in the
future. Delegated healthcare tasks may include, but are not limited to:
▪ supporting skin integrity and would healing by changing dressing
▪ supporting a person’s nutrition using a PEG (Percutaneous endoscopic
gastrostomy)
▪ supporting a person to manage their diabetes through insulin administration
and monitoring.

Quality assurance processes: this will include own role, understanding and
accountability with internal governance and processes used such as assurance
and auditing procedures

Agreed ways of working: these will include policies and procedures, job
descriptions and less formal agreements and expected practices.
Working relationships: learners must consider the following groups of people
they have working relationships with (unless their role means they do not have a
relationship with a particular group of people):
▪ individuals accessing care and support services
▪ the friends, family and loved ones of those accessing care and support
services
▪ peers and team members
▪ other colleagues (paid and volunteers) within the organisation
▪ managers and senior management
▪ paid workers and volunteers from other organisations and teams.

Others: in this context, others may include:
▪ individuals accessing care and support services
▪ the friends, family and loved ones of those accessing care and support
services
▪ peers and team members
▪ manager and senior management
▪ paid workers and volunteers from other organisations and teams.

Aim

The aim of the unit is to ensure that the learner understands and can implement agreed ways of working within the care sector. Learners will understand the importance of working relationships within a care setting and demonstrate ways of working which support partnership working.

Unit Learning Outcomes

1

Understand agreed ways of working within an adult care setting.

Assessment Criteria

  • 1.1

    Explain the importance of working within the scope of own role, responsibility and training.

  • 1.2

    Define the term ‘delegated healthcare task’.

  • 1.3

    Identify who might delegate a healthcare task.

  • 1.4

    Explain why a healthcare task may be delegated.

  • 1.5

    Evaluate own role in quality assurance processes and promoting positive experiences for individuals accessing care.

2

Be able to work in ways that are agreed with the employer.

Assessment Criteria

  • 2.1

    Access full and up-to-date details of agreed ways of working within an adult care setting.

  • 2.2

    Implement agreed ways of working within an adult care setting

3

Understand working relationships in adult care settings.

Assessment Criteria

  • 3.1

    Explain how a working relationship is different from a personal relationship.

  • 3.2

    Describe different working relationships in adult care settings.

  • 3.3

    Explain the importance of working in partnership with others.

  • 3.4

    Analyse different skills and approaches used when working in partnership with others.

  • 3.5

    Explain how and when to access support and advice about:

    ▪ partnership working

    ▪ resolving conflicts in relationships and partnerships.

4

Be able to work in partnership with others.

Assessment Criteria

  • 4.1

    Demonstrate ways of working that can help improve partnership working within an adult care setting.