IT Communication Fundamentals

Overview

Framework:
RQF
Level:
Level 2
Unit No:
D/502/4292
Credits:
2
Guided learning hours:
15 hours

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Select and use a variety of sources of information to meet needs

Assessment Criteria

  • 1.1
    Select and use appropriate sources of IT-based and other forms of information which match requirements
  • 1.2
    Describe different features of information
  • 1.3
    Recognise copyright and other constraints on the use of information
2 — Access, search for, select and use Internet-based information and evaluate its fitness for purpose

Assessment Criteria

  • 2.1
    Access, navigate and search Internet sources of information purposefully and effectively
  • 2.2
    Use appropriate search techniques to locate relevant information
  • 2.3
    Use discrimination to select information that matches requirements and is fit for purpose
  • 2.4
    Evaluate information to make sure it matches requirements and is fit for purpose
3 — Select and use IT to communicate and exchange information safely, responsibly and effectively

Assessment Criteria

  • 3.1
    Create, access, read and respond appropriately to e-mail and other IT-based communication, including attachments, and adapt style to suit audience
  • 3.2
    Use IT tools to manage an address book and schedule activities
  • 3.3
    Manage storage of IT-based communications
  • 3.4
    Describe how to respond to common IT-based communication problems
  • 3.5
    Respond appropriately to common IT-based communication problems