Travel Planning

Learning Outcome 1: Indicative Content 

Travel planning

• Customer enquiry
• Recording customer information
• Research
• Offering alternatives to customer
• Customer decision - completion of paperwork; payment of deposit
• Issuing invoice for balance
• Issuing tickets

Factors

• Customer budget
• Choice of destination/type of holiday (e.g. beach or culture)
• Preferred mode of transport
• Availability
• Specific requirements e.g. apartment next to the sea, hotel room with balcony
• Extras required e.g. taxi to airport, additional tours

Benefits

• Availability
• Cost

Assessment Criteria

• 1.1
  Describe the travel planning process.
• 1.2
  Explain factors which affect travel planning.
• 1.3
  Explain benefits of advance travel planning.

Learning Outcome 2: Indicative Content 

To achieve this learning outcome, learners must provide sufficient and valid evidence that meets the assessment criteria.

Evidence may include for example, written work, witness statements, peer assessments, a personal log, notes of discussions with customers, a video diary.

Examples of abbreviation codes include airport codes, city codes, airline codes, phonetic alphabet.

Sources of travel planning information include websites, (tour operators, airlines, agents), tourist boards.

Assessment Criteria

• 2.1
  Use different reference sources to locate travel and tourism information.
• 2.2
  Interpret abbreviation codes and explain their importance.
• 2.3
  Identify potential sources of travel planning information.

Learning Outcome 3: Indicative Content 

Components of itineraries will vary according to the booking but may include:

• names of passengers
• dates of travel
• departure times
• arrival times
• accommodation details

Importance of comparing and offering alternatives:


• ensuring the best deal for customer
• customer satisfaction
• gauging interest

Additional factors may include hidden costs, government advice e.g. re security.

Assessment Criteria

• 3.1
  Identify components of travel and tourism itineraries.
• 3.2
  Explain the importance of offering alternative travel and tourism arrangements.
• 3.3
  Explain the importance of comparing alternatives prior to presenting travel itineraries to customers.
• 3.4
  Identify additional factors to consider when recommending travel itineraries.

Learning Outcome 4: Indicative Content 

To achieve this learning outcome, learners must provide sufficient and valid evidence that demonstrates they have met the assessment criteria.

Evidence may include for example, written work, witness statements, peer assessments, a personal log, notes of discussions with customers, a video diary.

Learners will need to understand the importance of effective questioning, including:

• the difference between open and closed questions
• that customers need prompting through questioning

Learners will apply the learning from LO1 and LO2 to create travel plans/itineraries that include, for example:

• customer details
• departure days, times and points
• method of travel
• transfer information
• accommodation details
• potential activities
• return transfer information
• departure days, times and points
• method of travel

Assessment Criteria

• 4.1
  Identify customer requirements using effective questioning.
• 4.2
  Research options that meet customer requirements.
• 4.3
  Create travel itineraries that meet customer requirements.

Learning Outcome 5: Indicative Content 

To achieve this learning outcome, learners must provide sufficient and valid evidence that demonstrates they have met the assessment criteria.

Evidence may include for example, written work, witness statements, peer assessments, a personal log, notes of discussions with customers, a video diary.

The assessment of this LO could be combined with other parts of this unit and may include details of upgrades, food provided on transport, attractions and events at destinations, facilities at hotel

Assessment Criteria

• 5.1
  Provide additional travel and tourism information to customers
  a) including additional information relating to transport arrangements required by customers
  b) destination information which may be of benefit to customers.