Working with Customers and Clients in Sports and Active Leisure Settings

Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
L/504/7664
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Know why customer service is important to sport and active leisure organisations.

Assessment Criteria

  • 1.1
    Give reasons why a sport and active leisure organisation needs to project a positive image to its customers.
2

Know about customer service tasks in sport and active leisure organisations.

Assessment Criteria

  • 2.1
    State the core customer service tasks expected of someone working in the sport and active leisure sector.
  • 2.2
    Identify common customer enquiries in sport and active leisure settings.
  • 2.3
    Identify situations where it would be appropriate to refer a customer to a more senior colleague.
3

Be able to provide appropriate customer service to customers and clients in given situations.

Assessment Criteria

  • 3.1
    Greet customers politely.
  • 3.2
    Check whether or not customers need assistance.
  • 3.3
    Respond in a helpful manner to customers’ queries and requests.
  • 3.4
    Provide basic information about products and services.