Information, Advice or Guidance in Practice

Overview

Framework:
RQF
Level:
Level 2
Unit No:
D/502/7984
Credits:
3
Guided learning hours:
18 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Understand the distinction between information, advice or guidance.

Assessment Criteria

  • 1.1
    Describe differences between information, advice or guidance.
  • 1.2
    Describe the scope of provision of information, advice or guidance within the context of own organisation.
2

Understand ways of meeting information, advice or guidance requirements of clients.

Assessment Criteria

  • 2.1
    Identify the information, advice or guidance requirements of a range of individual clients.
  • 2.2
    Describe ways of meeting the identified requirements of a range of individual clients.
  • 2.3
    Describe ways in which clients can be supported to undertake further action.
3

Understand the boundaries of own role in meeting information, advice or guidance requirements of clients.

Assessment Criteria

  • 3.1
    Describe boundaries of own role in meeting information, advice or guidance requirements of clients.
  • 3.2
    Give examples of a range of potential agencies for referral or signposting.
  • 3.3
    Describe how to refer or signpost individual clients to other agencies.
  • 3.4
    Describe how to monitor and evaluate client referrals to other agencies.
4

Understand the purpose of accurate record keeping to fulfil good practice guidelines.

Assessment Criteria

  • 4.1
    Describe how client records are kept within own organisation.
  • 4.2
    Describe the purpose of accurate record keeping to fulfil good practice guidelines.