Information, Advice or Guidance in Practice

Overview

Framework:
RQF
Level:
Level 2
Unit No:
D/502/7984
Credits:
3
Guided learning hours:
18 hours

Assessment Guidance

N/A

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Understand the distinction between information, advice or guidance.

Assessment Criteria

  • 1.1
    Describe differences between information, advice or guidance.
  • 1.2
    Describe the scope of provision of information, advice or guidance within the context of own organisation.
2 — Understand ways of meeting information, advice or guidance requirements of clients.

Assessment Criteria

  • 2.1
    Identify the information, advice or guidance requirements of a range of individual clients.
  • 2.2
    Describe ways of meeting the identified requirements of a range of individual clients.
  • 2.3
    Describe ways in which clients can be supported to undertake further action.
3 — Understand the boundaries of own role in meeting information, advice or guidance requirements of clients.

Assessment Criteria

  • 3.1
    Describe boundaries of own role in meeting information, advice or guidance requirements of clients.
  • 3.2
    Give examples of a range of potential agencies for referral or signposting.
  • 3.3
    Describe how to refer or signpost individual clients to other agencies.
  • 3.4
    Describe how to monitor and evaluate client referrals to other agencies.
4 — Understand the purpose of accurate record keeping to fulfil good practice guidelines.

Assessment Criteria

  • 4.1
    Describe how client records are kept within own organisation.
  • 4.2
    Describe the purpose of accurate record keeping to fulfil good practice guidelines.