Applying Interaction Skills for Information, Advice or Guidance

Overview

Framework:
RQF
Level:
Level 3
Unit No:
J/502/7994
Credits:
6
Guided learning hours:
42 hours

Assessment Guidance

N/A

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Demonstrate how to explain the information, advice or guidance service and own role, agreeing use of the service with clients.

Assessment Criteria

  • 1.1
    Explain the information, advice or guidance service available and own role within it to a range of clients.
  • 1.2
    Agree with clients how the service can meet their needs and further support services accessed.
  • 1.3
    Explore and agree the purpose of the interview with individual clients to ensure their requirements are clarified.
2 — Understand the importance of confidentiality, data protection and impartiality in interactions with clients.

Assessment Criteria

  • 2.1
    Describe how impartiality is explained to clients and why this is important.
  • 2.2
    Explain, with examples, how to ensure confidentiality in interactions with clients.
  • 2.3
    Explain situations when it may be appropriate to break the boundaries of client confidentiality.
  • 2.4
    Describe how data protection is explained to clients and why this is important.
3 — Understand the importance of effective communication skills in the delivery of information, advice or guidance.

Assessment Criteria

  • 3.1
    Explain and use a range of appropriate questioning styles to encourage communication with clients.
  • 3.2

    Explain and use a range of effective listening skills.

  • 3.3
    Explain and use a range of effective non-verbal communication skills
4 — Understand how to explore a range of options with the client to meet their requirements.

Assessment Criteria

  • 4.1
    Clarify and confirm client’s requirements with them.
  • 4.2
    Agree with the client a suitable range of options relevant to their requirements.
5 — Know how to agree an appropriate course of action with the client.

Assessment Criteria

  • 5.1
    Summarise the interaction with the client highlighting key points discussed.
  • 5.2
    Agree a course of action with the client that is realistic and achievable, identifying any issues they may face.
  • 5.3
    Agree with the client how a course of action will be reviewed.
6 — Identify personal development needs.

Assessment Criteria

  • 6.1
    Summarise own strengths and their relevance to information, advice or guidance.
  • 6.2
    Plan own knowledge and skills development.