Overview

Framework:
RQF
Level:
Level 2
Unit No:
H/502/4245
Credits:
4
Guided learning hours:
30 hours

Unit Learning Outcomes

1

Keep computer hardware and software operating efficiently

Assessment Criteria

  • 1.1
    Describe the main features and functions of the computer operating system
  • 1.2
    Take appropriate steps to protect computer hardware from loss or damage
  • 1.3
    Configure anti-virus and other security software
  • 1.4
    Install and configure printers and other peripheral devices
  • 1.5
    Configure network settings for mobile and remote computing
  • 1.6
    Configure a computer to present or display information to an audience

2

Manage files and disks to optimise performance

Assessment Criteria

  • 2.1
    Use file navigation software to organise files into an appropriate folder structure
  • 2.2
    Backup and restore files and folders
  • 2.3
    Describe why it is important to undertake file housekeeping of the information stored on computer systems and how it affects performance
  • 2.4
    Manage file and disk housekeeping so that information is secure and easy to find
  • 2.5
    Share files and folders with other users
  • 2.6
    Distinguish between data and system file types

3

Troubleshoot and respond to common IT system problems and errors

Assessment Criteria

  • 3.1
    Describe common IT system problems and what causes them
  • 3.2
    Describe and record IT system problems to enable effective support
  • 3.3
    Describe when to try to solve a problem independently, and when to get expert advice
  • 3.4
    Troubleshoot and respond to IT system problems appropriately
  • 3.5
    Check that errors and problems have been resolved satisfactorily

4

Customise the working environment to optimise performance

Assessment Criteria

  • 4.1
    Describe methods that can be used to optimise system performance
  • 4.2
    Select and adjust system settings to optimise performance as appropriate
  • 4.3
    Configure the automatic start of programmes and other graphical display options

5

Maintain software to meet performance needs

Assessment Criteria

  • 5.1
    Describe when and how to upgrade software
  • 5.2
    Use appropriate techniques to maintain software
  • 5.3
    Locate and install driver files for different devices