IT User Fundamentals

Overview

Framework:
RQF
Level:
Level 2
Unit No:
L/502/4207
Credits:
3
Guided learning hours:
20 hours

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Use IT systems to meet a variety of needs

Assessment Criteria

  • 1.1
    Use correct procedures to start and shutdown an IT system
  • 1.2
    Select and use interface features effectively to interact with IT systems
  • 1.3
    Select and adjust system settings as appropriate to needs
  • 1.4
    Select and use a communication service to access the Internet

  • 1.5
    Use appropriate terminology when describing IT systems
2 — Manage information storage and retrieval appropriately

Assessment Criteria

  • 2.1
    Manage files and folders to enable efficient information retrieval
  • 2.2
    Identify when and why to use different types of storage media
  • 2.3
    Organise and store information, using general and local conventions where appropriate
3 — Follow and understand the need for safety and security practices

Assessment Criteria

  • 3.1
    Work safely and take steps to minimise physical stress
  • 3.2
    Describe the danger of computer viruses, and how to minimise risk
  • 3.3
    Keep information secure
  • 3.4
    Explain why it is important to stay safe and to respect others when using IT-based communication
  • 3.5
    Follow relevant guidelines and procedures for the safe and secure use of IT
4 — Maintain system and troubleshoot IT system problems

Assessment Criteria

  • 4.1
    Describe why routine and non-routine maintenance is important and when to carry it out
  • 4.2
    Carry out regular routine maintenance of IT systems safely
  • 4.3
    Identify sources of help and how to get expert advice
4 — Maintain system and troubleshoot IT system problems

Assessment Criteria

  • 4.1
    Describe why routine and non-routine maintenance is important and when to carry it out
  • 4.2
    Carry out regular routine maintenance of IT systems safely
  • 4.3
    Identify sources of help and how to get expert advice
  • 4.4
    Identify IT problems and take appropriate action