Business Communication

Overview

Framework:
RQF
Level:
Level 3
Unit No:
F/505/2456
Credits:
6
Guided learning hours:
42 hours

Assessment Guidance

Portfolio of Evidence

Aim

This unit gives learners the opportunity to consider how businesses communicate to internal and external customers.

For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.

Unit Learning Outcomes

To view the assessment criteria and any additional content, please expand the relevant learning outcome below.

1 — Understand different types of business information.

Types of information may include:

  • verbal
  • written
  • multi-media
  • web based

Purpose of information may include:

  • strategic planning
  • updating knowledge
  • future developments of products or services
  • SWOT analysis

Sources of information may include:

  • human resources
  • financial records
  • marketing
  • external agencies eg government, industry bodies, professional agencies 

Assessment Criteria

  • 1.1
    Explain different types of business information, their sources and purposes.
2 — Understand key factors relating to business information in organisations.

Legal issues may inlude:


  • Data protection
  • Freedom of Information
  • Computer Misuse 

Ethical issues may include:


  • codes of practice eg use of IT
  • business policies and procedures
  • intellectual property

Operational issues may include:


  • health and safety
  • organisational policies
  • continuity plans
  • impact of technology changes

Ways to communicate business information may include:


  • digital eg touch screens, DVD, mobile phones, telephone conferencing
  • social media
  • written eg email, letter, diagrams, audio eg video conferencing and verbal
  • accessible text to meet individual needs eg different languages, plain English, diagrams and illustrations to support understanding

Assessment Criteria

  • 2.1
    Explain the legal and ethical issues in relation to business information.
  • 2.2
    Explain the operational issues in relation to business information.
  • 2.3
    Using examples, evaluate different methods of communicating business information to meet the needs of different audiences
3 — Be able to present business information effectively.

Learners must provide sufficient and valid evidence to achieve this outcome. 

Assessment Criteria

  • 3.1
    Present complex business information in different formats to suit users’ needs.
4 — Understand the effectiveness of the external corporate communications of an organisation.

Learners must provide valid and sufficient evidence to achieve this outcome. 

Assessment Criteria

  • 4.1
    Evaluate the external corporate communications of an organisation.