Deliver Goods from a Retail Environment to the Customer’s Delivery Address

Overview

Framework:
RQF
Level:
Level 2
Unit No:
T/505/2311
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

Although workplace assessment is not strictly a requirement of this unit, it is strongly advised that, in combination with some classroom-based learning, learners should have access to a real work environment in order to develop and demonstrate the relevant skills.

Unit Learning Outcomes

1

Understand the role of the delivery person in promoting a positive impression of the retail organisation.

Assessment Criteria

  • 1.1
    Explain the importance of delivering products at the times agreed with customers whenever possible.
  • 1.2
    Explain the importance of keeping customers informed when the agreed delivery time cannot be achieved.
  • 1.3
    Explain the importance of giving customers, and others, a positive impression of the organisation when making deliveries.
2

Be able to prepare to deliver goods from a retail environment to customers’ delivery addresses.

Assessment Criteria

  • 2.1
    Explain the benefits to the business and to the environment of planning an efficient delivery schedule.
  • 2.2
    Schedule deliveries in line with organisational procedures.
  • 2.3
    Perform checks to ensure that everything needed for the delivery schedule is available.
  • 2.4
    Perform checks to find out if there is enough fuel in the vehicle for the planned delivery schedule.
  • 2.5
    Obtain fuel for the delivery vehicle in line with organisational procedures.
3

Be able to convey goods from a retail environment to customers’ delivery addresses.

Assessment Criteria

  • 3.1

    Drive from a retail environment to customers’ delivery addresses:
    •without injury to self and others
    •without damage to the goods and property
    •arriving at the times agreed with customers.
  • 3.2
    Contact customers to make alternative arrangements when deliveries cannot be made at the times agreed with customers.
  • 3.3
    Unload goods at customers’ delivery addresses:
    •in line with organisational procedures
    •without injury to self and others
    •without damage to the goods and property.
4

Be able to complete deliveries of goods at customers’ delivery addresses.

Assessment Criteria

  • 4.1
    Deliver goods to customers in a polite manner.
  • 4.2
    Leave deliveries only with individuals who can legally receive them.
  • 4.3
    Follow organisational procedures for dealing with goods that cannot be delivered.
  • 4.4
    Update records of delivery and non-delivery in line with organisational procedures.
  • 4.4
    Update records of delivery and non-delivery in line with organisational procedures.