Understanding Retail Consumer Law Level 2 - R/505/2350

1

Understand how consumer legislation protects the rights of customers.

1.1

State the purpose of consumer legislation in relation to retail.
1.2

Describe the key principles and concepts of consumer legislation such as fitness for purpose, misinterpretation, and merchantable quality.

2

Know the main provisions for the protection of consumers from unfair trading practices.

2.1

Describe the provisions in place to protect consumers from unfair trading practices.
2.2

Describe retail employees’ responsibilities in ensuring fair trading practices.

3

Know the main provisions of consumer credit legislation in relation to retail.

3.1

Describe the key legal responsibilities of a retail business and its employees when offering credit facilities to customers.

4

Know the main provisions of data protection legislation in relation to retail.

4.1

Describe the key responsibilities and obligations of a retail business and its employees under current data protection legislation.

5

Know the main provisions of the law relating to the sale of licensed and age-restricted products.

5.1

Identify the responsibilities and obligations of a retail business and its employees in relation to the sale of licensed goods.
5.2

Identify the responsibilities and obligations of a retail business and its employees in relation to the sale of age-restricted goods.

6

Understand the consequences for businesses and employees of contravening retail law.

6.1

Describe the legal consequences for businesses and employees of contravening retail law.
6.2

Describe the probable commercial consequences and sanctions for employees and businesses of contravening retail law.

Understanding Retail Consumer Law