Understanding the Handling of Customer Payments in a Retail Business

Overview

Framework:
RQF
Level:
Level 2
Unit No:
Y/505/2351
Credits:
2
Guided learning hours:
16 hours

Assessment Guidance

Portfolio of Evidence.

Unit Learning Outcomes

1

Know the methods of payment accepted from retail customers.

Assessment Criteria

  • 1.1
    List the methods of payment typically accepted by retail businesses and describe how each is processed.
2

Understand the risks involved in handling payments.

Assessment Criteria

  • 2.1
    Describe how errors can arise when accepting cash payments at the till, and explain how these can result in losses.
  • 2.2
    Identify the security risks that may arise when handling payments.
3

Understand the cashier’s responsibility for providing service at the payment point.

Assessment Criteria

  • Outline the cashier’s key responsibilities for serving customers at the payment point.
  • 3.1
    Outline the cashier’s key responsibilities for serving customers at the payment point.
  • 3.2
    Identify common problems which can arise at the payment point and describe how the cashier can resolve or refer these.
  • 3.3
    Describe additional services which are often offered to customers at the payment point, such as cash-back or wrapping.
  • 3.4
    Describe how the cashier can help to promote additional sales at the payment point.
4

Understand the cashier’s responsibilities when processing age-restricted goods at the payment point.

Assessment Criteria

  • 4.1
    List the types and age restrictions of products which can be sold only to customers, or by employees, who are over a minimum age specified by law.
  • 4.2
    State the consequences for the cashier and the business if legal age restrictions are not complied with.
  • 4.3
    Describe the cashier’s responsibilities for helping to ensure that legal age restrictions are complied with.