Airport Services

Know the main services and facilities that airports provide for their travelling customers.

Learning Outcome 1: Indicative Content 

Examples of airport information available on the internet

• Facilities
• Maps and direction
• Timetables and schedules
• Car parking, hotel, transport information details
• Social media links

Examples of airport information available en-route to airport

• Signage
• Shuttle buses
• Car parking
• Transport links/services/terminals

Examples of airport information available at the airport

• Check-in/baggage drop
• Flight information
• Security
• Banking and currency exchange
• Shopping and retail outlets
• Prayer rooms
• Toilets and washrooms
• Lost property/left luggage

Assessment Criteria

• 1.1
  Describe the type of information airports provide for their customers via the internet.
  
• 1.2
  Describe the type of information airports provide for their customers who are en route to an airport (e.g. signage, transport links and services, etc).
• 1.3
  Describe the type of information airports provide for their customers at the terminal.

Know the infrastructure and services that airports provide for airlines.

Learning Outcome 2: Indicative Content 

Importance of specified infrastructure and facilities may include:

• critical to airport functioning, to allow for airlines to queue

• to reduce risks
• passenger safety, ease of access, speed of embarkation/disembarkation
• safety, terrorism
• to meet legal requirements

Assessment Criteria

• 2.1
  Describe the range of infrastructure and facilities that airports provide for airlines and why they are important including
  a) runways and taxiways
  b) navigation aids, airfield and approach lighting
  c) aprons, getaways/airbridges
  d) airport fire serv

Know about potential hazards at airports and how they are reduced.

Learning Outcome 3: Indicative Content 

Key health, safety and security hazards

• Airside hazards: jet engines, luggage trolleys; vehicles
• Fuel depots
• Terrorism
• Large volume of people in one place – risks to health
• Noise
• Air quality/emissions

Measures airports take to reduce risk:

• training of airside and airport staff
• risk assessments
• security measures e.g. no car access near front of airport, passenger and luggage scanning; no liquids, etc
• quieter/low emission engines
• restrictions on night flights
• construction of noise/bund walls
• use of electric or LPG ground servicing vehicles

Assessment Criteria

• 3.1
  Describe the key health, safety and security hazards at airports.
  
• 3.2
  Outline the measures airports take to reduce risks.