Principles of business communication and information

Overview

Framework:
RQF
Level:
Level 3
Unit No:
R/506/1940
Credits:
4
Guided learning hours:
27 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Understand negotiation in a business environment.

Assessment Criteria

  • 1.1

    Explain the importance of negotiation in a business environment.

  • 1.2

    Explain the features and uses of different approaches to negotiation.

  • 1.3

    Identify the components of negotiation tactics.

2

Understand how to develop and deliver presentations.

Assessment Criteria

  • 2.1

    Explain the different types of presentation and their requirements.

  • 2.2

    Explain how different resources can be used to develop a presentation.

  • 2.3

    Explain different methods of giving presentations.

  • 2.4

    Explain best practice in delivering presentations.

  • 2.5

    Explain how to collect and use feedback on a presentation.

3

Understand how to create bespoke business documents.

Assessment Criteria

  • 3.1

    Explain the characteristics of bespoke documents.

  • 3.2

    Explain the factors to be taken into account in creating and presenting bespoke documents.

  • 3.3

    Explain the factors to be taken into account in creating and presenting bespoke documents.

  • 3.4

    Explain techniques to create bespoke business documents.

  • 3.5

    Explain techniques to create bespoke business documents.

4

Understand information systems in a business environment.

Assessment Criteria

  • 4.1

    Explain the typical stages of information system development.

  • 4.2

    Analyse the benefits and limitations of different information systems.

  • 4.3

    Explain legal, security and confidentiality requirements for information systems in a business environment.

  • 4.4

    Explain how to monitor the use and effectiveness of an information system.