Principles of administration

Overview

Framework:
RQF
Level:
Level 3
Unit No:
Y/506/1941
Credits:
6
Guided learning hours:
27 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Understand how to manage an office facility.

Assessment Criteria

  • 1.1

    Explain the legal requirements relating to the management of office facilities.

  • 1.2

    Describe the typical services provided by an office facility.

  • 1.3

    Explain how to establish office management procedures.

  • 1.4

    Explain how to manage office resources.

  • 1.5

    Explain techniques to monitor and manage work flows.

  • 1.6

    Explain typical support and welfare facilities for office workers.

2

Understand health and safety in a business environment.

Assessment Criteria

  • 2.1

    Explain the legal obligations of the employer for health and safety in the workplace.

  • 2.2

    Explain an individual’s responsibilities for health and safety in the workplace.

  • 2.3

    Describe accident and emergency procedures.

3

Understand how to take minutes of meetings.

Assessment Criteria

  • 3.1

    Explain the purpose of meeting minutes.

  • 3.2

    Explain the legal implications of meeting minutes.

  • 3.3

    Explain the importance of accuracy in minute taking.

  • 3.4

    Describe what should and should not be included in different types of meeting minutes.

  • 3.5

    Describe how to take notes during meetings.

4

Understand how to chair, lead and manage meetings.

Assessment Criteria

  • 4.1

    Explain the features and purpose of different types of formal and informal meeting.

  • 4.2

    Explain the role and responsibilities of the chair.

  • 4.3

    Explain the role of others in a meeting.

  • 4.4

    Explain techniques to facilitate a meeting.

  • 4.5

    Explain the information requirements of a meeting before, during and after a meeting.

5

Understand how to supervise an administration team.

Assessment Criteria

  • 5.1

    Explain the use of targets and budgets to manage workloads.

  • 5.2

    Explain how to allocate work to individual team members.

  • 5.3

    Explain different quality management techniques to manage the performance of an administrative team.

  • 5.4

    Explain the techniques used to identify the need for improvements in team outputs and standards.

6

Understand how to organise events.

Assessment Criteria

  • 6.1

    Explain the characteristics, requirements and purposes of different types of events.

  • 6.2

    Explain the types of information and information sources needed to organise an event.

  • 6.3

    Explain how to plan an event.

  • 6.4

    Explain how to identify the right resources from an event plan.

  • 6.5

    Describe the likely types of information needed by delegates before, during and after an event.