Implement change

Overview

Framework:
RQF
Level:
Level 3
Unit No:
T/506/1929
Credits:
5
Guided learning hours:
28 hours

Assessment Guidance

All Assessment Criteria must be met and assessed in line with Skills CFA Assessment Strategy.

Unit Learning Outcomes

1

Understand the principles of change management.

Assessment Criteria

  • 1.1

    Explain the importance of effective leadership when implementing change.

  • 1.2

    Explain the role of internal and external stakeholders in the management of change.

  • 1.3

    Evaluate the suitability of change management models for different contexts.

  • 1.4

    Explain how to assess the business risks associated with change.

  • 1.5

    Assess the need for contingency planning when implementing change.

  • 1.6

    Assess the need for crisis management when implementing change.

  • 1.7

    Explain the different types of barriers to change and how to deal with these.

  • 1.8

    Explain how to evaluate change management projects.

2

Be able to plan the implementation of change.

Assessment Criteria

  • 2.1

    Explain the need for change.

  • 2.2

    Explain the potential consequences of not implementing change.

  • 2.3

    Explain the roles and responsibilities of a change management project team.

  • 2.4

    Develop a plan that includes specific, measurable, achievable, realistic and time-bound (SMART) objectives and resources.

  • 2.5

    Brief team members on their roles and responsibilities and the objectives of the change.

  • 2.6

    Gain acceptance to the need for change from team members and other stakeholders.

3

Be able to manage the implementation of a change plan.

Assessment Criteria

  • 3.1

    Explain organisational escalation processes for reporting problems.

  • 3.2

    Analyse the advantages and disadvantages of monitoring techniques.

  • 3.3

    Implement the plan within the agreed timescale.

  • 3.4

    Provide support to team members and other stakeholders according to identified needs.

  • 3.5

    Monitor the progress of the implementation against the plan.

  • 3.6

    Manage problems in accordance with contingency plans.

4

Be able to evaluate the effectiveness of the implementation of change plans.

Assessment Criteria

  • 4.1

    Assess the suitability of techniques used to analyse the effectiveness of change.

  • 4.2

    Collate valid feedback and information from stakeholders.

  • 4.3

    Analyse feedback and information against agreed criteria.

  • 4.4

    Identify areas for future improvement.

  • 4.5

    Communicate the lessons learned with those who may benefit.