Support Individuals to Access and Use Services and Facilities

Overview

Framework:
RQF
Level:
Level 3
Unit No:
F/601/7927
Credits:
4
Guided learning hours:
25 hours

Assessment Guidance

This unit must be assessed in accordance with Skills for Care and Development's QCF Assessment Principles.
Learning outcomes 2, 3 and 4 must be assessed in a real work environment

Unit Learning Outcomes

1

Understand factors that influence individuals’ access to services and facilities.

Assessment Criteria

  • 1.1

    Describe how accessing a range of services and facilities can be beneficial to an individual’s well being.

  • 1.2

    Identify barriers that individuals may encounter in accessing services and facilities.

  • 1.3

    Describe ways of overcoming barriers to accessing services and facilities.

  • 1.4

    Explain why it is important to support individuals to challenge information about services that may present a barrier to participation.

2

Be able to support individuals to select services and facilities.

Assessment Criteria

  • 2.1

    Work with an individual to identify a range of services and facilities likely to meet their assessed needs.

  • 2.2

    Agree with an individual their preferred options for accessing services and facilities.

  • 2.3

    Work with an individual to select services or facilities that meet their assessed needs and preferences.

3

Be able to support individuals to access and use services and facilities.

Assessment Criteria

  • 3.1

    Identify with an individual the resources, support and assistance required to access and use selected services and facilities.

  • 3.2

    Carry out agreed responsibilities to enable the individual to access and use services and facilities.

  • 3.3

    Explain how to ensure individuals’ rights and preferences are promoted when accessing and using services and facilities.

4

Be able to support individuals’ to review their access to and use of services and facilities.

Assessment Criteria

  • 4.1

    Work with an individual to evaluate whether services or facilities have met their assessed needs and preferences.

  • 4.2

    Support an individual to provide feedback on their experience of accessing and using services or facilities.

  • 4.3

    Work with an individual to evaluate the support provided for accessing and using services or facilities.

  • 4.4

    Identify and agree any changes needed to improve the experience and outcomes of accessing and using services or facilities.