Advise customers on the fixing and care of tiles

Overview

Framework:
RQF
Level:
Level 2
Unit No:
R/503/5709
Credits:
6
Guided learning hours:
35 hours

Assessment Guidance

Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.

Unit Learning Outcomes

1

Be able to establish customer requirements for fixing tiles.

Assessment Criteria

  • 1.1

    Ask customers questions to establish:

    • the nature of the surfaces to be tiled
    • how the tiled surfaces are to be used
    • whether there are any existing or planned fixtures, fittings, pipework or cabling
    • whether there is, or will be, underfloor heating, where a floor is to be tiled
  • 1.2

    Reach an agreement with customers concerning:

    • whether tiling is a practical solution for the surface and intended use
    • how the tiled surfaces are to be finished off
    • how best to accommodate any existing or planned fixtures, fittings, pipework or cabling
    • the need for a tanking system, where applicable

2

Be able to explain to customers how to fix tiles.

Assessment Criteria

  • 2.1

    Explain to customers how to fix tiles, including:

    • how to prepare the surface to be tiled
    • how to fix and use battens, where applicable
    • how to waterproof walls before tiling, where applicable
    • how to site movement joints, where applicable
    • what types of adhesive and grout are needed and how to apply these, including the curing and drying times involved
    • how and in what order to apply products
    • what tools to use for cutting and drilling tiles, and how to use these safely and effectively
    • which tiles cannot be cut or drilled and why, where applicable
    • the methods and materials for fitting, fixing and sealing electrical underfloor heating systems, where applicable
    • safe working and best practice techniques, including the importance of following manufacturers’ instructions

3

Be able to recommend additional products to customers.

Assessment Criteria

  • 3.1

    Explain to customers how to take care of the tiled surfaces they intend to fix.

  • 3.2

    Recommend suitable cleaning and maintenance products to customers.