Communication and professional relationships with children, young people and adults

Overview

Framework:
RQF
Level:
Level 3
Unit No:
R/508/0763
Credits:
2
Guided learning hours:
10 hours

Assessment Guidance

n/a

Unit Learning Outcomes

1

Understand the principles of developing positive relationships with children, young people and adults.

Assessment Criteria

  • 1.1

    Explain why effective communication is important in developing positive relationships with children, young people and adults.

  • 1.2

    Explain the principles of relationship building with children, young people and adults.

  • 1.3

    Explain how different social, professional and cultural contexts may affect relationships and the way people communicate.

2

Understand how to communicate with children, young people and adults.

Assessment Criteria

  • 2.1

    Explain the skills needed to communicate with children and young people.

  • 2.2

    Explain how to adapt communication with children and young people for:

    a) The age of the child or young person.

    b) The context of the communication.

    c) Communication differences.

  • 2.3

    Explain the main differences between communicating with adults and communicating with children and young people.

  • 2.4

    Explain how to adapt communication to meet different communication needs of adults.

  • 2.5

    Explain how to manage disagreements with children, young people and adults.

3

Understand legislation, policies and procedures for confidentiality and sharing information, including data protection.

Assessment Criteria

  • 3.1

    Summarise the main points of legislation and procedures covering confidentiality, data protection and the disclosure of information.

  • 3.2

    Explain the importance of reassuring children, young people and adults of the confidentiality of shared information and the limits of this.

  • 3.3

    Justify the kinds of situation when confidentiality protocols must be breached.