Working with Office Equipment and Systems

Overview

Framework:
RQF
Level:
Level 2
Unit No:
A/615/7717
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

Portfolio of Evidence

Aim

This unit gives learners the opportunity to research different equipment and systems that are used in offices. Learners need to demonstrate their own skills in using office equipment and systems.

Unit Learning Outcomes

1

Know the functions of office equipment and systems.

Learners need to demonstrate a knowledge of the functions of office equipment and systems. This may include computers, projectors, video conferencing systems, electronic diaries etc. 

Examples of functions may include:


  • communicating to internal and external customers
  • sharing information 
  • storing and retrieving information

Key systems within an office environment and their benefits may include:


  • customer relation management systems - history of customer enquiries, marketing information 
  • financial systems - auditing purposes, tax systems
  • archiving - retrieval of information 

Assessment Criteria

  • 1.1
    Describe the purposes of key office equipment.
  • 1.2
    Outline key systems within an office environment and their benefits.
2

Be able to use office equipment.

Assessment Criteria

  • 2.1
    Carry out different complex photocopying tasks.
  • 2.2
    Operate an electronic diary for business purposes.
  • 2.3
    Use ICT equipment for administrative and communication purposes.
  • 2.4
    Use telephone systems to communicate with others for business purposes.
3

Be able to process, retrieve and archive information.

Assessment Criteria

  • 3.1

    Use paper based/electronic systems to retrieve and process business information.

  • 3.2

    Archive information using paper-based systems/electronic systems as appropriate.