Understanding Mentoring

Overview

Framework:
RQF
Level:
Level 3
Unit No:
R/506/1128
Credits:
2
Guided learning hours:
16 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Understand the concept and benefits of mentoring.

It is important to define mentoring, coaching, counselling etc and it will be useful to consider the differences between them. Consider:

  • how you would use each of these approaches
  • how each approach could be used in development or managing performance.

Benefits of mentoring for individuals:

  • better communication and interpersonal skills
  • increased confidence and motivation
  • improved conflict resolution
  • better management performance
  • improvements in efficiency and effectiveness
  • fewer errors
  • better performance in managers

Different situations include real work environment scenarios such as career progression, leadership development, support for learning on the job or for induction to a new role.

Assessment Criteria

  • 1.1
    Explain the concept of mentoring and how it differs from other forms of support (e.g. counselling or coaching).
  • 1.2
    Assess the different ways in which mentoring can benefit individuals in different situations.
2

Understand effective mentoring practice.

Rights and responsibilities of mentor and mentee, including mutual respect and value, understanding boundaries of the role, to support and wish to be supported.

Mentor skills and values:

  • Self-awareness
  • Organisational know-how
  • Credibility
  • Accessibility
  • Communication
  • Good listener
  • Ability to empower
  • A desire to help others develop
  • Inventiveness and creativity
  • Empathy
  • Understanding

Boundaries:

The term “boundaries” refers to the rules, guidelines, limits and standards that are expected. In mentoring, boundaries help mentees and mentors as well as others involved in the process to understand the expectations each party brings to the situation. Mentees need consistent boundaries and realistic expectations to feel safe physically and emotionally. Boundaries must be rigorously applied referring to organisational and professional guidelines.

Assessment Criteria

  • 2.1
    Explain the rights and responsibilities of mentors and the individuals being monitored.
  • 2.2
    Explain the skills and values required by mentors and how these contribute to effective practice.
  • 2.3
    Explain the importance, for the mentor and the individual being mentored, of establishing boundaries.
  • 2.4
    Explain how to clarify boundaries with an individual being mentored.