Here are the answers to some of the most common questions that centres, learners and employers ask us.
General questions are below, while popular topics – such as Access to HE, ESOL etc. – have their own FAQ pages
ESOL FAQs Access to HE FAQs Pre-Access FAQs EDSQ FAQs
Exam Officers and Admin Staff FAQ Surpass FAQs FAQs for Learners
Depending on the qualification you have applied for, your EQA may need to complete an on-site visit for either Centre Recognition or Qualification Approval reviews. However, we will always aim to try to complete these reviews remotely, as much as possible.
Please refer to the Centre Recognition Fact Sheet for application and meeting guidance.
Centres must provide staffing details, including name, evidence of experience, and qualifications.
A CV and related qualification certificates are expected as part of the qualification approval process for all qualifications at all levels.
We will accept a statement of skills and work history if no CV is available.
More details can be found in the Quality & Compliance section of our Centre Handbook.
Our Service Level Agreements for Qualification Approvals and Centre Recognitions are published on our Customer Charter page.
Approval for sites and staff is given on an individual basis. We will always confirm with you which staff and/or sites have not been approved. If further information is required to gain approval, we will contact you. Keep an eye out for emails from our Quality Team once you have submitted your application.
Terms and Conditions will be shared with you via Prism, which requires your signature. Once they have been signed, Centre Monitoring activities will be planned to review your Centre’s policies and procedures regularly (at least once per year).
You can only begin to deliver a qualification once your application has been approved by Gateway Qualifications.
No. You will need to apply for approval before delivering any qualifications, even if you already have approval to deliver higher levels of the same qualification.
Unit information for each qualification, including indicative content where available, can be found on the Units tab of each qualification. Alternatively, you can use our Unit Search.
As a flexible and responsive Awarding Organisation we are often able to develop qualifications in response to provider needs.
In the first instance, you should contact your account manager or a member of our Business Development Team for an initial chat.
We have put together a page of guidance to try and make it as easy as possible for you to use our logo and link to our website.