How far in advance should I book the assessment?
Once you are confident that learners are ready to take the assessment, you can proceed to schedule at any time in the Surpass system.
We highly recommend learners sitting a mock assessment in Surpass prior to a attempting a live assessment to allow learners to gain the full assessment experience and to familiarise themselves with the online platform. Mock assessments can be booked once the learners have been registered.
Is there a preferred internet browser that should be used to access the online assessment?
Surpass is widely supported by many internet browsers. Please view our System Requirements section for more information.
How can I access Surpass without Flash Player?
With the impending removal of Flash Player, please download the Surpass Viewer software to continue to view the scheduling, invigilating, and marking screens without disruption. Our Surpass Viewer Installation Guide can assist you. Please be advised the candidate assessment experience is not affected.
What should we do if a learner is absent and not able to take a scheduled assessment?
You do not need to do anything ahead of the assessment. If a learner is unable to attend an assessment, simply allow the examination date to pass and then schedule a fresh assessment in the usual way. There is no additional charge for this.
Centres cannot void assessments; please contact the Customer Excellence Team should you need to bring the assessment date forward.
How long after starting the course must we register learners on the qualification?
How do I schedule a resit?
Where a learner has sat an assessment previously and did not pass, a minimum of 10 days is mandated before an assessment resit to allow time for additional teaching. Assessments can then be scheduled in the normal way.
You do not need to re-register the learner on Quartz at any stage.
Is there a charge for resits?
If a learner attempts the live assessment and does not pass, you will be charged a resit charge of £18 when you book their next attempt.
If a learner does not take a scheduled assessment, for example absences, you will not be charged when you rebook their assessment.
How do I apply for a Reasonable Adjustments for Essential Digital Skills?
You do not need to apply for Reasonable Adjustments but maintain a record of the adjustment made.
Please refer to page 17 section 4.11 in the Qualification Specification for Reasonable Adjustment guidance and information.
Is there a charge for taking a mock assessment?
No, the learner registration and certification charge includes access to mock assessments and the first attempt at the live assessment.