We have made some minor changes to the policies listed below.

Please familiarise yourself with these documents and ensure you are referring to the latest versions should you need them.

Appeals Policy and Procedure

  • Minor amendment to make provision for complex appeal cases to be heard outside the specified timeframe.

See Policy

Sanctions Policy

  • Minor amendment to provide clarification on when Direct Claims Status might be removed as a sanction rather than as part of routine centre monitoring activity.

See Policy