How do I request a new password?

  1. Open web page –
  2. Tick ‘I have read and agree to abide by the Terms and Conditions’ box
  3. Click on the ‘Forgotten your password?’ link on the log in page
  4. Enter the Registered email address or username – click continue
  5. The system will generate an email with a link to change the password
    • Please note – Gateway Qualifications does not hold records of passwords

If you experience problems with the link, please contact the Customer Excellence Team on 01206 911211 or


How do I change my password?

  1. On the home screen – select and click your name to open drop-down list
  2. Select ‘Change Password’
  3. Input old password
  4. Input new password
    • The new password must be at least 8 characters long and contain at least one number.  It is case sensitive.
  5. Confirm new password
  6. Click ‘Change Password

A Point to Note….

At present, successful password changes are not notified to you by email. Please make a secure note of your most recent password prior to changing it and, once changed, please log out and in again to check that your password change has been successful.